عنوان قارسی مقاله: مدیریت تعارض بین فردی
عنوان انگلیسی مقاله:
فهرست مطالب
Interpersonal Conflict Management
Agenda
Ground Rules
Shuffle the Deck
Interpersonal Conflict…
Escalation Role Play
Skills for De-escalating conflict
Reflective Listening:
De-escalating role play
Reflective Listening requires two steps:
Reflective Listening Exercises
Positions versus Interests
Interest Inquiry
بخشی از مقاله
Reflective Listening:
A special type of listening that involves paying respectful attention to the content and feelings of another’s communication, hearing and understanding, and then letting the other know that he/she is being heard and understood
It is a process of “checking in” to ensure understanding
دانلود رایگان مقاله پاورپوینت انگلیسی Interpersonal Conflict Management
کلمات کلیدی:
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