عنوان فارسی مقاله : مدیریت دانش


عنوان انگلیسی مقاله :

 Knowledge Management






 

فهرست مطالب

Knowledge Management
Objectives
Definition
Another Definition
Why KM is Important
Some Essentials (Basic Rules)
What Knowledge to Leverage
KM Practices: 3 Large Categories
Tools and Techniques
Critical Success Factors
KM Failure Factors
Causal Failure Factors
Resultant Failure Factors
Creating a Successful KM Program
Keep Knowledge Up-To-Date
Create Operational Dashboard
Steps in the KM Program Journey
Implementing a KM Program
When Experts Leave
Preventing Experts from Hoarding Knowledge
Overcoming Knowledge Hoarding



بخشی از مقاله

hen Experts Leave
Managers often don’t know what they have lost until after the expert leaves — and by then, it may be difficult to recover
Critical losses in four areas in particular: relationships, reputation, re-work and regeneration.
Most expensive knowledge to lose: regeneration, the capability to bring out the next new product
Price tag associated with such losses: estimated to be up to 20 times the more visible, tangible costs of recruitment and training
Can never extract and transfer all the deep smarts that an expert has accumulated, but it’s important to identify what needs to be captured before it walks out the door
In-depth succession planning & knowledge-sharing programs (even just questioning the experts before they leave the organization) are imperative steps to ensure an organization’s deep smarts stay within the walls of the organization



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کلمات کلیدی: 

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